October 22, 2020
Atlantic Union Bank Branch Lobbies Now Open
We’re Back! Although we’ve continued to serve you via Online Banking, the Atlantic Union Bank Mobile App, our drive-thrus, and by appointment, we wanted to let you know that we’ve opened our branch lobbies so you can bank in-person during branch hours. (If you need to confirm your branch’s operating hours, you can do so on our website’s Locations & ATMs page).
Your health and well-being – in addition to that of our Teammates – is important to us.
Protecting Our Teammates and You
Plexiglas Shields – Now installed at all teller stations. Our tellers and bankers will be wearing masks and we’re also requiring all customers to wear them upon entering the branch.
Keeping it Clean
Enhanced Cleaning – We’re scrubbing and disinfecting surface areas regularly. You’ll also find hand-sanitizer stations for your convenience.
Giving You Some Space
Know Where to Stand – We’ll be observing and encouraging social distancing. Our lobbies will feature signage directing you where to stand or wait. We’ll also be limiting the number of customers that can be inside the branch at a given time.
Schedule an Appointment
Our bankers and tellers have been seeing customers during branch hours by appointment during the past month or so. If making an appointment helps you feel safer, you can still Schedule an Appointment. Of course, you can also bank anytime, anywhere with Online Banking or the Atlantic Union Bank Mobile App. We hope to see you soon!
July 3, 2020
Update for Branch Visits
Customers who have made an appointment to visit our branches in person are now required to wear a face mask or other face covering that covers the mouth and nose as a result of COVID-19 related requirements in Virginia, North Carolina and Maryland. We are asking our customers and clients to help us comply with these requirements by wearing a face mask or other appropriate face covering while inside our branches.
If wearing a face mask or other face covering isn’t an option for you, we can hold the appointment by phone or you may use our drive thru for your branch banking needs.
June 1, 2020
Update on branches - now open by appointment only
We are now opening our branches to scheduled appointments and increasing our weekday hours to 9 AM - 5 PM..
Customers who have made an appointment to visit a Virginia branch in person are now required to wear a face mask or other face covering that covers the mouth and nose as a result of a recent Executive Order issued by the Governor of Virginia. We are asking our customers and clients to help us cooperate with this requirement by wearing a face mask or other appropriate face covering while inside our Virginia branches.
If wearing a face mask or other face covering isn’t an option for you, please use our drive thru for your branch banking needs.
April 13, 2020
Update regarding Economic Impact Payments
We hope you are remaining safe during the continued events of the COVID-19 pandemic. The impact to families, businesses and communities is certainly far reaching. While everyone is juggling a lot to endure this situation, please continue to know that Atlantic Union Bank – your bank – is here to support you throughout.
The passing of the economic rescue package will provide some added relief from the government for many. If you are receiving assistance, we wanted to provide some helpful information. Most of our customers won’t have to take any action because you pay taxes and the IRS has your information.
Electronic Deposit of Individual Economic Impact Payments
For Americans who aren’t required to pay taxes, the IRS and the U.S. Treasury launched a new website where you can enter information, including bank account details, about where you want the stimulus money to be deposited. https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here
. If you file taxes but the IRS doesn’t have your direct deposit information, and you’re still waiting for payment, you can provide the information via the Get My Payment link (starting mid-April). https://www.irs.gov/coronavirus/economic-impact-payments
. As a reminder, Atlantic Union Bank’s routing number is 051403164
– see below on where to find routing and account number information on your checks.
Receiving Paper Checks
If you receive a paper check in the mail instead, you can deposit it remotely through the Atlantic Union Bank mobile app or at any of our bank ATMs as long as the name on your check matches the name on your account. Learn more about the anytime, anywhere benefits of mobile banking by downloading our app today. https://www.atlanticunionbank.com/personal/online-mobile-banking
If your names don’t match, please visit a drive thru at your local branch. Our Find a Location
button lets you quickly find the location most convenient to you.
Taking Care to Prevent Fraud
We want you to be safe, so take caution against scammers trying to get you to sign over your check to them or “verify” your filing information in order to steal your money. Cybercriminals continue to use concerns about the coronavirus to launch phishing attacks. Emails may try to entice you with the promise of the latest virus information or the sale of scam products. Phone numbers can be easily spoofed with callers fraudulently posing as the FDIC or IRS seeking to gather personal data. As a reminder, Atlantic Union Bank will never call asking for personal information such as your PIN. And even if a phone or text display says “Atlantic Union Bank”, it may not actually be us calling. Please be cautious about clicking on email links, opening attachments referencing coronavirus or sharing information unless you are sure it is a trusted contact.
If we can help in any way with your banking needs, please call our Customer Care Center at 800.990.4828.
Let perseverance be your engine and hope your fuel.
—H. Jackson Brown, Jr.
April 8, 2020
Ongoing support during the COVID-19 pandemic
We’ve committed to sharing information with you throughout the COVID-19 pandemic to ensure we’re supporting not just your banking needs, but the community more broadly. Below are a few updates for this week.
Branches available by drive-thru
As an industry deemed as “essential”, even during the stay-at-home order, we are able to keep our locations open to serve the needs of our customers. As a reminder, we’ve moved our branches to drive thru only. If you have a unique situation (e.g. visiting your safe deposit box), please call your local branch to make an appointment. Before visiting, please click on the Locations button for updated information on locations and hours.
Consumer and business clients can also use online and mobile banking with transaction capabilities that include monitoring available balances, remote check deposit, bill pay and funds transfer.
Service available by phone
Our Customer Care Center is available to assist you at 800.990.4828. They have been experiencing longer than normal wait times. Please know that you can also get your questions answered by calling your local branch – hours are available through the Locations button.
Supporting our business clients
As a preferred SBA lender, Atlantic Union Bank has been actively working with our business clients seeking relief through the Small Business Administration’s (SBA) newly established Paycheck Protection Program (PPP). Local businesses are the foundation of our community, so now more than ever we’re here to help our clients.
As expected, the demand for this program has been very high, and we are working diligently to process applications. You can visit www.AtlanticUnionBank.com/sba-ppp
for program details or contact your Relationship Manager with questions.
Thank you for choosing Atlantic Union Bank. As a community we are stronger together.
April 3, 2020
Branch Hours have been Reduced
The needs of our customers during the COVID-19 pandemic is our priority. We continue to adjust the hours across our branch network to ensure we are servicing our community while also prioritizing the health and safety of everyone. Some of our locations have reduced hours, or may even be temporarily closed. Please click on the “Location” button to search for branch and ATM information before you visit. We are fortunate to be an essential industry during this pandemic and will continue to support our customers in the days, weeks and months ahead.
April 3, 2020
SBA Paycheck Protection Program (PPP)
On Friday, March 27, the President signed the Coronavirus Aid, Relief and Economic Security Act (CARES Act) that created a new program within the Small Business Administration (SBA) under 7(a) Loan Program called the Paycheck Protection Program (PPP).
Under the PPP, the SBA will provide covered loans to small businesses that are experiencing economic hardships as a result of the COVID-19 pandemic. The legislation authorizes $349 billion with a coverage period for borrowers from February 15, 2020 until June 30, 2020.
As an SBA Preferred Lender Partner, Atlantic Union Bank is committed to supporting businesses who need assistance from the PPP.
March 30, 2020
Coronavirus Aid, Relief and Economic Security Act (CARES Act)
As many small businesses are aware, on Friday, March 27, the President signed the Coronavirus Aid, Relief and Economic Security Act (CARES Act) that created a new program within the Small Business Administration (SBA) under 7(a) Loan Program called the Paycheck Protection Program (PPP). Under the PPP, the SBA will provide covered loans to small businesses that are experiencing economic hardships as a result of the COVID-19 pandemic. The legislation authorizes $349 billion with a coverage period for borrowers from February 15, 2020 until June 30, 2020.
The SBA has not yet released its official guidance on the PPP. As an SBA Preferred Lender Partner, Atlantic Union Bank is preparing to work with businesses who need assistance from the PPP once it becomes available.
March 23, 2020
COVID-19 Support for Customers and Teammates
The current COVID-19 situation we are facing is unprecedented,
and we need to unify to support those around us. Atlantic Union Bank has been committed to our communities for more than a century, and we will continue to provide support in the days, weeks and months ahead. It is critical we all do our part to help each other during these challenging times. As a community we are stronger together.
Based on this, we wanted to share new measures that Atlantic Union Bank is providing to support the needs of our customers and Teammates in response to the global pandemic.
Customers Experiencing Financial Hardship
Atlantic Union Bank is committed to helping customers
who are dealing with a financial hardship related to the COVID-19 pandemic. In response, we’re offering need-based support for consumer and business clients, including payment relief assistance for loans, penalty waivers for early CD withdrawals and select fee waivers and other concessions.
Additionally, Atlantic Union Bank is a preferred Small Business Administration (SBA) lender and can partner with the SBA to identify if clients are eligible for the SBA’s Economic Injury Disaster relief program.
Customers in need of relief options should call the Customer Care Center at 800.990.4828 or can contact their Relationship Manager directly.
Consumer and business clients are encouraged to use online and mobile banking. Transaction capabilities include available balances, remote check deposit, bill pay and funds transfer.
We've also partnered with Zelle®
so you can easily send and receive money with people you trust who have a bank account in the U.S.
With more than 2,000 Teammates
, the well-being of our Atlantic Union Bank Teammates is critically important during this uncertain and stressful time. We worked diligently over the past couple of weeks to provide additional support for our Teammates, including relaxing the paid time off policy to ensure they can stay home when sick or to care for a sick family member, offering stress management tools and resources and implementing a work from home model, where applicable.
In the best interest and protection of all customers, Teammates and communities, we began serving customers through our drive thru and in branch lobbies by appointment only, until further notice. By complying with social distancing standards, Atlantic Union Bank is doing its part to help slow the spread of the disease.
Please continue to visit us at www.AtlanticUnionBank.com
for ongoing updates and to access your accounts online. Or you can contact our Customer Care agents who are available by phone at 800.990.4828 or your Relationship Manager to answer questions and provide assistance.
March 20, 2020
Please continue to be diligent in protecting yourself from fraud
Fraudsters continue to use the coronavirus (COVID-19) pandemic as tactic to commit fraud. In our ongoing attempt to keep you safe, we wanted to bring your attention to a potential scam you might encounter. Fraudsters are reaching out to individuals and businesses claiming to be FDIC (Federal Deposit Insurance Company) employees, then trying to obtain personal and business information during the phone calls. The FDIC will rarely contact someone directly, so please don’t share your information. In addition, be cautious about clicking on email links or opening attachments referencing coronavirus, unless you are sure they are from a trusted source.
March 18, 2020
COVID-19 Update: Branches moving to drive thru and appointments only
As we all face the unprecedented challenges of the COVID-19 pandemic, we wanted to make you aware of a service change that Atlantic Union Bank is making for the health and safety of our customers, clients and teammates.
Effective Thursday, March 19 our branches will move to drive thru only and lobby servicing by appointments
We are asking customers and clients to use our drive thru for their branch banking needs. We also have ATM locations across the region and through a nationwide network. Night boxes can now be used throughout the day for business deposits. Our lobby will be temporarily closed, other than by appointment only, until the virus subsides.
The “Location” button on this page provides access to our branch and ATM locator so you can find the drive thru location and hours most convenient for you. Simply enter an address in the “Search Area”, Choose a specific branch location from the list, and Click on “More Info” link in the map area to get additional details. Please note that some of our branches will be temporarily pausing Saturday drive thru hours.
Option to make an appointment
If you have a need that does require specialized service (i.e. a loan closing, account opening, CD withdrawal), please call the branch and we can assist you over the phone or by scheduling an in-branch appointment.
Support by phone
As always, our Customer Care agents are available by phone at 800.990.4828 to answer your questions and provide assistance. And our Commercial Relationship Managers are just a quick call away for clients.
Convenient and safe digital options
We want to remind you that online banking or our mobile app provide convenient and safe anytime, anywhere banking. You can check balances, deposit checks remotely, pay bills, or transfer money. If you aren’t currently enrolled, take a moment to sign up today.
We are a bank built on relationships whose history is rich in caring for our customers, clients, community and teammates. While temporarily closing our lobbies was a tough decision to make, we know it’s the right decision for the situation. We will continue to keep you updated. Thank you for understanding.
March 14, 2020
We're here for you: Updates related to coronavirus (COVID-19)
With the heightened news surrounding the coronavirus disease 2019 (COVID-19), we felt it was important to provide you with an update to reassure you of our preparedness and to help protect you. Making banking easier for our customers and clients has always been a priority. And in the midst of concerns surrounding coronavirus, it’s no exception.
We are prepared
Atlantic Union Bank has an Enterprise Business Continuity Plan in place which provides a comprehensive strategy to protect the organization from events that can disrupt normal business functions. The plan includes details specific to protocol during a pandemic event. Rest assured, we’re positioned to continue providing critical banking services to our customers, clients and community.
In addition, our teammates are following guidance to help prevent the spread of the virus, including frequent and thorough washing of hands and keeping work surfaces and equipment clean. Like many organizations, we have limited any non-essential corporate travel, are enabling work-at-home for many roles and requested that our teammates who are sick stay home.
Protecting your information
Cybercriminals are using concerns about the virus to launch phishing attacks. These emails may try to entice you with the promise of the latest virus information, the sale of scam products or the request for personal information. Because of this, please be cautious about clicking on email links or opening attachments referencing coronavirus, unless you are sure they are from a trusted source.
Bank at your own convenience
If you are wanting to reduce in-person interactions, as a reminder, many Atlantic Union Bank services can be easily and conveniently done from anywhere though online or mobile banking. If you haven’t enrolled, now would be a great time to benefit from these capabilities.
We will continue to monitor this health situation and adjust our response as needed. If you have questions about COVID-19, the Center for Disease Control (CDC) https://www.cdc.gov/, World Health Organization https://www.who.int/ and Virginia Department of Health (VDH) http://www.vdh.virginia.gov/coronavirus websites are good sources for accurate and up-to-date information.