Coronavirus (COVID-19) Outbreak

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Committed to our customers, clients and teammates during the COVID-19 situation

March 30, 2020

Coronavirus Aid, Relief and Economic Security Act (CARES Act)

As many small businesses are aware, on Friday, March 27, the President signed the Coronavirus Aid, Relief and Economic Security Act (CARES Act) that created a new program within the Small Business Administration (SBA) under 7(a) Loan Program called the Paycheck Protection Program (PPP). Under the PPP, the SBA will provide covered loans to small businesses that are experiencing economic hardships as a result of the COVID-19 pandemic. The legislation authorizes $349 billion with a coverage period for borrowers from February 15, 2020 until June 30, 2020. 
The SBA has not yet released its official guidance on the PPP.  As an SBA Preferred Lender Partner, Atlantic Union Bank is preparing to work with businesses who need assistance from the PPP once it becomes available. 
 March 23, 2020

COVID-19 Support for Customers and Teammates

The current COVID-19 situation we are facing is unprecedented, and we need to unify to support those around us. Atlantic Union Bank has been committed to our communities for more than a century, and we will continue to provide support in the days, weeks and months ahead. It is critical we all do our part to help each other during these challenging times. As a community we are stronger together.

Based on this, we wanted to share new measures that Atlantic Union Bank is providing to support the needs of our customers and Teammates in response to the global pandemic. 

Customers Experiencing Financial Hardship

Atlantic Union Bank is committed to helping customers who are dealing with a financial hardship related to the COVID-19 pandemic. In response, we’re offering need-based support for consumer and business clients, including payment relief assistance for loans, penalty waivers for early CD withdrawals and select fee waivers and other concessions.

Additionally, Atlantic Union Bank is a preferred Small Business Administration (SBA) lender and can partner with the SBA to identify if clients are eligible for the SBA’s Economic Injury Disaster relief program.

Customers in need of relief options should call the Customer Care Center at 800.990.4828 or can contact their Relationship Manager directly.

Consumer and business clients are encouraged to use online and mobile banking. Transaction capabilities include available balances, remote check deposit, bill pay and funds transfer.

We've also partnered with Zelle® so you can easily send and receive money with people you trust who have a bank account in the U.S.

Supporting Teammates    

With more than 2,000 Teammates, the well-being of our Atlantic Union Bank Teammates is critically important during this uncertain and stressful time. We worked diligently over the past couple of weeks to provide additional support for our Teammates, including relaxing the paid time off policy to ensure they can stay home when sick or to care for a sick family member, offering stress management tools and resources and implementing a work from home model, where applicable.

In the best interest and protection of all customers, Teammates and communities, we began serving customers through our drive thru and in branch lobbies by appointment only, until further notice. By complying with social distancing standards, Atlantic Union Bank is doing its part to help slow the spread of the disease.

Please continue to visit us at for ongoing updates and to access your accounts online.  Or you can contact our Customer Care agents who are available by phone at 800.990.4828 or your Relationship Manager to answer questions and provide assistance.


March 20, 2020

Please continue to be diligent in protecting yourself from fraud

Fraudsters continue to use the coronavirus (COVID-19) pandemic as tactic to commit fraud.  In our ongoing attempt to keep you safe, we wanted to bring your attention to a potential scam you might encounter.  Fraudsters are reaching out to individuals and businesses claiming to be FDIC (Federal Deposit Insurance Company) employees, then trying to obtain personal and business information during the phone calls.  The FDIC will rarely contact someone directly, so please don’t share your information.  In addition, be cautious about clicking on email links or opening attachments referencing coronavirus, unless you are sure they are from a trusted source.

March 18, 2020

COVID-19 Update:  Branches moving to drive thru and appointments only


 As we all face the unprecedented challenges of the COVID-19 pandemic, we wanted to make you aware of a service change that Atlantic Union Bank is making for the health and safety of our customers, clients and teammates.

Effective Thursday, March 19 our branches will move to drive thru only and lobby servicing by appointments

We are asking customers and clients to use our drive thru for their branch banking needs. We also have ATM locations across the region and through a nationwide network.  Night boxes can now be used throughout the day for business deposits. Our lobby will be temporarily closed, other than by appointment only, until the virus subsides. 

The “Location” button on this page provides access to our branch and ATM locator so you can find the drive thru location and hours most convenient for you.  Simply enter an address in the “Search Area”, Choose a specific branch location from the list, and Click on “More Info” link in the map area to get additional details. Please note that some of our branches will be temporarily pausing Saturday drive thru hours.

Option to make an appointment

If you have a need that does require specialized service (i.e. a loan closing, account opening, CD withdrawal), please call the branch and we can assist you over the phone or by scheduling an in-branch appointment.

Support by phone

As always, our Customer Care agents are available by phone at 800.990.4828 to answer your questions and provide assistance.  And our Commercial Relationship Managers are just a quick call away for clients.

Convenient and safe digital options

We want to remind you that online banking or our mobile app provide convenient and safe anytime, anywhere banking. You can check balances, deposit checks remotely, pay bills, or transfer money.  If you aren’t currently enrolled, take a moment to sign up today.
We are a bank built on relationships whose history is rich in caring for our customers, clients, community and teammates.  While temporarily closing our lobbies was a tough decision to make, we know it’s the right decision for the situation.  We will continue to keep you updated.  Thank you for understanding.

March 14, 2020

We're here for you:  Updates related to coronavirus (COVID-19) 

With the heightened news surrounding the coronavirus disease 2019 (COVID-19), we felt it was important to provide you with an update to reassure you of our preparedness and to help protect you.  Making banking easier for our customers and clients has always been a priority.  And in the midst of concerns surrounding coronavirus, it’s no exception. 

We are prepared

Atlantic Union Bank has an Enterprise Business Continuity Plan in place which provides a comprehensive strategy to protect the organization from events that can disrupt normal business functions. The plan includes details specific to protocol during a pandemic event.  Rest assured, we’re positioned to continue providing critical banking services to our customers, clients and community.

In addition, our teammates are following guidance to help prevent the spread of the virus, including frequent and thorough washing of hands and keeping work surfaces and equipment clean.  Like many organizations, we have limited any non-essential corporate travel, are enabling work-at-home for many roles and requested that our teammates who are sick stay home. 

Protecting your information

Cybercriminals are using concerns about the virus to launch phishing attacks. These emails may try to entice you with the promise of the latest virus information, the sale of scam products or the request for personal information. Because of this, please be cautious about clicking on email links or opening attachments referencing coronavirus, unless you are sure they are from a trusted source.

Bank at your own convenience

If you are wanting to reduce in-person interactions, as a reminder, many Atlantic Union Bank services can be easily and conveniently done from anywhere though online or mobile banking.  If you haven’t enrolled, now would be a great time to benefit from these capabilities.
We will continue to monitor this health situation and adjust our response as needed.  If you have questions about COVID-19, the Center for Disease Control (CDC), World Health Organization and Virginia Department of Health (VDH) websites are good sources for accurate and up-to-date information.
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