Online Banking

A new platform awaits you.

Welcome to your new Online Banking.

Here's what you need to know as you prepare to log in for the first time. If you are experiencing difficulty accessing content on this page, please do not hesitate to contact the Customer Care Team at  800-990-4828.


Your access to Atlantic Union Bank's Online Banking platform begins Monday, May 20. Here's what you need to know as you prepare to log in for the first time.

  1. Go to AtlanticUnionBank.com.
  2. The LOGIN box should be open and defaulted to Personal Banking. Enter your existing credentials and click LOG IN.
  3. Accept the terms and conditions to continue.
  4. During your first login, you will be prompted to establish a new password for security purposes. After successfully changing your password, you’ll be asked to verify your identity by entering a  one-time passcode provided to you by text message, email or phone call.

Your access to Atlantic Union Bank's Online Banking platform begins Monday, May 20. Key information to know:

  • Most customers will maintain their current username. Please look for a separate communication regarding your password and ensure your contact information is updated. 
  • All your converted accounts and balances will be immediately available online after logging in. You can view, search, export and print detailed transaction history (up to 90 days) by clicking on an individual account.
  • Statements will be available online if you are enrolled in paperless delivery. You’ll be asked to accept the terms and conditions to continue. To modify your settings or view statements, select "Online Statements" from the top navigation.
     

Important Information for Bill Pay Customers 

Understand how your new Bill Pay functions differently than how it did prior to the transition, including when to expect funds to be deducted from your funding account(s).

Previously Scheduled Payments

When will my account be debited for my bill payments?
Going forward, your account will be deducted 2 days (excluding Sundays) after the date we send the payment (which is the Send On date) whether it is a paper check or an electronic payment. As this may result in your account being debited differently than you were accustomed, we recommend reviewing your scheduled bill payments.

Scheduling Payments 

How do I know what date to select? 
Previously, the date you entered was the date the payment was to be delivered to the payee (Delivery date). Going forward, the date you enter is the date the payment will be sent (Send On date). The associated Delivery date will automatically adjust and display below the Send On date.

Why can’t I schedule a payment to be delivered tomorrow? 
The earliest date you can select to send a payment (Send On date) is today’s date. The first available Delivery date associated with the Send On date will be automatically populated for you. If needed, you can request an expedited overnight payment for a fee of $10 (electronic) or $15 (check).

Additional information to keep in mind regarding Bill Pay

  • If you open a new account and would like to use it to fund Bill Pay payments, you will need to manually add it by selecting Manage funding account(s) then 'Add an account.'
  • If you close an account, you’ll want to go into Bill Pay and remove it as a funding account by selecting Manage funding account(s) then selecting 'Delete' next to the closed account.
  • The limits for Bill Pay are set at $10,000 per item and $20,000 per day. Starting Monday, May 20 please contact us at 800-990-4828 or through the Online Banking platform if you need to send a payment that exceeds these limits.
     

You’ll continue to have access to various money movement capabilities, such as transferring money between your Union accounts or external accounts and paying another person. Simply select 'Transfer Money' from within Online Banking. Key information to know:

  • Scheduled and recurring transfers – You will continue to be able to set up scheduled and recurring transfers. However, if you had previously set these up through AccessConnect® Online Banking, you’ll need to reestablish them. It may be helpful to take a screenshot or print your current transfers within AccessConnect® Online Banking prior to platform access being removed on Friday, May 17. 
  • Transfer Money to Another Person – We partner with Popmoney® to provide P2P payments to a bank account, email address, or account number. 

Union offers a variety of customized alerts to help you manage your finances. Key information to know:

  • If you previously enrolled in alerts through  Online Banking, you’ll need to re-enroll.
  • You can set up and manage your alerts by Selecting Alerts & Notifications from the Service and Support menu.
  • You can select which alerts you’d like to receive whether via text message or email.

To assist in managing all of your finances, Atlantic Union Bank offers Money Management, a personal finance and budgeting tool. To get started, select Money Management under the Manage Money menu. Key information to know:

  • Within Money Management, you can add accounts from financial institutions to view all of your account information in one place. You can also set spending and budget goals, view trends, and more. 
  • The first time you select Money Management in the Online Banking navigation, you’ll receive an Email Verification message. When you verify your email using the link provided, you’ll be automatically enrolled in Money Management alerts for all accounts – internal and external – you’ve added to Money Management.
    • We suggest you customize your alerts using the Notifications icon in the top right-hand corner of Money Management
    • If you wish to opt-out of all Money Management alerts, just click the Unsubscribe link at the bottom of the verification or alert email you receive.
    • Please note: These alerts are separate from other account management alerts offered within Online Banking. Any alert changes you make in Money Management will not affect your other Online Banking alert settings.

I am an AccessConnect® Online Banking customer. Will I need to re-enroll?
No, you will be able to use Atlantic Union Bank’s Online Banking beginning Monday, May 20. Most customers will maintain their current username. Please look for a separate communication regarding your password and ensure your contact information is updated.

Will my password change?
Your password will change. Please look for a separate communication regarding your password. 

Will my username change?
Most customers will continue to use their existing username. Usernames will change for a few customers. Those customers will receive a separate correspondence with details. If you currently use Union’s Online Banking, you can use your existing login credentials.

Will I have access to my transaction history?
Yes, your last 90 days will be available.

Will I be able to access my previous statements online?
Your previous two years of statements for checking and savings accounts will be available upon conversion. 

I currently use Online Bill Pay. Will my payees transfer?
Most of your payees will transfer. However, if a payee was established with another person’s routing number and checking account number, we’ll be unable to transfer the payee. These tend to be payments to friends and family rather than to large corporations. You will need to reestablish these payments.

Will there be any disruption to my scheduled online bill payments?
For the payees that transfer, there will be no disruption to your payments.

Will I be able to see my bill payments history?
Payment history will be available immediately at conversion.

Will my eBills transfer?
No, you will need to set up eBills (electronically delivered bills) along with any associated payment preferences.

Will my text and email alerts transfer?
No, you will need to set up new text and email alerts in online banking.

I currently use Mobile Banking. Will I need to download a new app?
Yes. Beginning Monday, May 20, you will need to download the Atlantic Union Bank mobile app from your app store.

 

May 16


2 p.m.
While Access National and Middleburg debit cards are being transitioned, some customers may experience temporary limits to large purchases until Monday, May 20 at 8 a.m. Please plan accordingly.
 
5 p.m.
Access National and Middleburg branches will close.
 
Access National and Middleburg Customer Support will close.
 
AccessConnect® Online Banking will go into view-only mode.
 
Access National Bill Pay will no longer be available.

May 16


AccessConnect® Online Banking and Telephone Banking will not be available

May 19


8 a.m.
Atlantic Union Bank Online Banking will be available.
 
Atlantic Union Bank Personal Mobile App will be available.
 
Customers can access Atlantic Union Bank Telephone Banking and create new PINs.
 
Atlantic Union Bank Customer Care Center will be available to assist all customers.

Apr 28


Critical Client Verification Period begins. Please be sure to log in and verify your information.
 
ACH & Wire customers should download and activate the Atlantic Union Bank Business Authenticator mobile app.

May 15


Critical Client Verification Period ends at 5 p.m. (ET).

May 16

 
AccessConnect® Online Banking will be available until 5 p.m. (ET).

May 19


Atlantic Union Bank Business eBanking and Business Mobile App will be available at 8 a.m. (ET).

Atlantic Union Bank Customer Care and Treasury Services Support will be available at 8 a.m. (ET).

Disclosures:
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
1Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.