Important Information for Bill Pay Customers
Understand how your new Bill Pay functions differently than how it did prior to the transition, including when to expect funds to be deducted from your funding account(s).
Previously Scheduled Payments
When will my account be debited for my bill payments?
Going forward, your account will be deducted 2 days (excluding Sundays) after the date we send the payment (which is the Send On date) whether it is a paper check or an electronic payment. As this may result in your account being debited differently than you were accustomed, we recommend reviewing your scheduled bill payments.
How do I know what date to select?
Previously, the date you entered was the date the payment was to be delivered to the payee (Delivery date). Going forward, the date you enter is the date the payment will be sent (Send On date). The associated Delivery date will automatically adjust and display below the Send On date.
Why can’t I schedule a payment to be delivered tomorrow?
The earliest date you can select to send a payment (Send On date) is today’s date. The first available Delivery date associated with the Send On date will be automatically populated for you. If needed, you can request an expedited overnight payment for a fee of $10 (electronic) or $15 (check).
Additional information to keep in mind regarding Bill Pay
- If you open a new account and would like to use it to fund Bill Pay payments, you will need to manually add it by selecting Manage funding account(s) then 'Add an account.'
- If you close an account, you’ll want to go into Bill Pay and remove it as a funding account by selecting Manage funding account(s) then selecting 'Delete' next to the closed account.
- The limits for Bill Pay are set at $10,000 per item and $20,000 per day. Starting Monday, May 20 please contact us at 800-990-4828 or through the Online Banking platform if you need to send a payment that exceeds these limits.