Transitioning to your new Business Online Banking experience
Make sure you're ready
Log In
Go to AtlanticUnionBank.com, select "Business Online Banking" from the Log In dropdown.
Validate your Information
Once you're logged in, review the following to confirm:
- My profile details are accurate.
- My ACH and wire templates look correct (if applicable).
- My statement preferences are correct.
- My approved Users are showing up. Only users who have logged in during the past 13 months will be converted.
- My alerts are set up the way I want.
If not, call the Customer Care Center at 800.990.4828 for General Assistance, Mon-Fri: 7am - 8pm | Sat: 7am - 5pm or Treasury Management Services at 877-920-6888, Mon-Fri 8 am to 5 pm.
Mobile Banking
If you use the mobile app, please download the new version:
Download iPhone© App
Download Android™ App©
Authenticator for Wires and ACHs
If you use ACH and/or wires, download the Symantec VIP authenticator app - then send the SYMC code to us via secure email.
Download Symantec VIP for iPhone®
Download Symantec VIP for Android™
Quicken/QuickBooks
Connect QuickBooks/Intuit to your new Business Online Banking platform if you'd like.
Watch a Webinar
If you couldn't make it to one of our live webinars, feel free to watch the recording here. The beginning portion of this webinar recording is focused on first time login experience and basic online banking navigation. The second part of the recorded webinar gets into treasury services (ACH origination, wire origination, etc.) and may not be applicable to all users
Frequently Asked Questions
What is a Secure Access Code (SAC)?
Upon logging on to Business Online Banking, you will be prompted to choose a method to receive a secure 6-digit code for entry. You may be required to enter this code each time you log in to the application.
Can I reset my own password?
You should use your current Business eBanking password to login the first time and will be prompted update it before going forward.
How often will I need to change my password?
Password changes are required every 120 days
What data is mapping over to the new system?
All account nicknames, ACH templates, Wire templates, and Recipients will map over to Business Online Banking. In addition, your Positive Pay file mappings will also convert along with your outstanding check files.
Will there be changes to my Remote Deposit Capture service?
There are no changes to your current service, however this new application offers a new Single Sign-On enhancement where you can access Remote Deposit Capture directly through Business Online Banking.
How much history is converting over?
There will be 6 months of account history immediately available while statement copies will be available for 7 years. For Account Analysis statements, you will see a one-month delay of availability therefore your April account analysis statement will be mailed to your statement address on file. Your electronic access will resume in June.
Will I be restricted to 3 months of activity at a time?
You will be able to pull an unlimited amount of activity when pulling transactional information.
Will my statement delivery preferences map over?
Yes, you will continue to receive your electronic statements as you do today but you will notice you will now 7 years of history.
Will we be able to retrieve combined statements?
Our current Business eBanking platform does not offer this feature today and our new platform will not do so. It is being reviewed as a potential enhancement. You should continue to download your statements one account at a time.
Are Positive Pay deadlines changing?
The deadlines for Check (1 pm ET) and ACH Positive Pay (3 pm ET) will not change.
Where do I make my decisions on Positive Pay?
Positive Pay is behind the Positive Pay Tile within the Treasury section. When pressing that tile you will be presented with a screen to upload a check issue file, add a one-time entry, and decision your items. Your existing Positive Pay file mappings will convert, and the service will continue to present exceptions based on Payee name, date, and serial number.
Can I make an ACH payment without creating a recipient?
Yes, when you begin drafting your ACH transaction you can choose “New Recipient” and will have the option to save that recipient.
Will the ACH processing deadline change?
ACH NACHA file specifications or originated ACH must be changed. Immediate Destination is 051403164 and Immediate Origin is now x051403164 (x marks a space) and a blocking factor of 10 is required. Complete NACHA file specifications are available here.
What file formats can I use to upload an ACH file?
ACH files can be uploaded in NACHA, CSV, Excel, and fixed formatted files. The system provides standard file mappings for NACHA and a 5 column CSV format; however, you can create your own custom file mapping for any of the previously listed formats.
Sample files and file specifications are available within the payments modules.
The file mapping feature provides instruction at the time of upload to easily map the file into Business Online Banking.
Will my users, their entitlements, and limits map over?
Yes, all of your active users will migrate to the new platform. Details about each user can be found in the User Management section.
Will I still be able to see my consumer accounts and business accounts together?
Yes, if your consumer accounts and business accounts are under your same business user ID you will continue to see and move funds between them.
Will my Quickbooks change?
Yes, there are specific steps required to make sure your accounts transfer smoothly. Learn more.
How will my check stop payments be handled?
All existing check stop payments will migrate over with their current expiration history.
How will I perform a stop payment on ACH?
Stop payment in the online platform is for checks only. Please continue to go to your local branch or call Customer Care at 800.990.4828.
I’ve locked myself out. How can I get assistance?
You can call our Customer Care Center at 800.990.4828 to unlock your account. You will then need to reset your password using the forgot your password link.
How do I get assistance?
User guides can be found in the Help section and a Secure Message feature is available to send a non-urgent message to our Customer Care electronically. For immediate assistance, you may call Customer Care Center at 800.990.4828, Option 9 and someone will be able to assist you.