Frequently Asked Questions

We have answers to your questions.

Below is a list of questions often asked by our customers. 
If you don’t see what you’re looking for and have other questions, please call us at 800-990-4828.

What is an overdraft?

An overdraft occurs when you don’t have enough money available in your account to cover a transaction.

What are Overdraft Services?

Atlantic Union Bank offers four options for Personal Overdraft Services and allows you to make selections for how transactions are managed when you don’t have enough money in your account. Learn more about Overdraft Services.

For Businesses, learn more about Business Overdraft Services

I am not enrolled in Opt-In Overdraft Privilege for my personal account, what does that mean?

Generally, when your personal account is not enrolled in Opt-In Overdraft Privilege, we will decline an ATM or one-time debit card transaction if your available balance in your personal checking account isn’t enough to cover the transaction at the time of the transaction.

Learn more about Business Overdraft Privilege

How do I change my selection for Opt-In Overdraft Privilege?

You can change your selection at any time for Opt-In Overdraft Privilege by:

  • Login to Online Banking, hover over “Service & Support,” click on “Overdraft Election”
  • Visit a nearby branch
  • Call Customer Care at 800-990-4828

Opt-In Overdraft Privilege is not an available service for PRISM Checking accounts, and is not an available Business Overdraft Service

If I request to opt out of Standard Overdraft Privilege for my personal account, what does that mean?

When you opt out of Standard Overdraft Privilege, Atlantic Union Bank will return checks and automated bill payments (ACH) when you do not have enough money in your personal checking account. It is important to remember that removing Standard Overdraft Privilege will not stop the payment of recurring debit card transactions. If you choose to remove Standard Overdraft Privilege, you also opt out of Opt-In Overdraft Privilege.

Learn more about Business Overdraft Privilege

If my account is overdrawn and has a negative balance, how quickly do I need to make a deposit?

Any time your account has a negative balance, you are expected to make a deposit right away to bring your account to at least a zero balance.

How can I monitor my Account Balance?

Atlantic Union Bank offers many tools that can help you keep track of your balance and transactions:

  • Set up email and text alerts in Online Banking to be notified when your balance is low, and to monitor specific transactions
  • Get push notifications from your Mobile Banking App when your balance drops below an amount you set
  • Check your balance at an ATM
When is my money available when I make a deposit?

When your deposited funds are available for you to withdraw, make a purchase, or pay bills, depends on the type of deposit and when you made the deposit. Certain types of deposits, such as a direct deposit, are available immediately for withdrawals and debit card purchases. Check deposits that are made before the cut-off time on a business day will generally post to your account that night, and if no holds are placed, the funds will be available to cover checks or other transactions posting that night. Learn more about our cut-off times.

What does available balance mean?

Your available balance is the portion of your account balance that is available for you to use immediately. This balance will reflect any pending transactions on your account, such as when you used your debit card to make a purchase or you withdrew money from the ATM. Your available balance can change throughout any given day based on the transactions you make.

What does current balance mean?

Your current balance is the amount in your account at the end of our nightly posting process, which occurs at the end of each business day. Your current balance does not reflect any holds or pending transactions.

What is a pending transaction?

A pending transaction is a transaction that has not been posted to your account, but is reflected in your available balance. A debit card purchase may be pending until the merchant sends in the final transaction for payment. Remember, in situations that you include a tip (such as restaurants) or estimated authorization amount (such as gas stations and hotels), the final transaction amount submitted by the merchant may differ from the original pending transaction amount.

Why is there a hold on my account?

Generally, check deposits received by the cut-off time on business days will be available the next day. But in some circumstances, Atlantic Union Bank will place holds on deposits which will delay when those funds will be available to you. There are a number of factors that contribute to a hold decision, including a review of your account history and the amount of the item presented. If we do place a hold on your deposit, you will be notified of the dates the funds will be available for payment or withdrawal. You will also be able to see any holds placed and check your available balance in Online and Mobile Banking, or by calling Customer Care at 800-990-4828. Please review our Terms and Conditions

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