Checklist

Here are the steps you need to take to prepare for the changes ahead.

Here is what you need to know to make a seamless transition.

Here's what to consider during the next several weeks of transitioning.

Log in to Online Banking to establish a new password

If you are enrolled in AccessConnect Online Banking, you will be automatically enrolled. During your first login, you will need to enter your existing username and a temporary password that we sent you.

If you received a special communication about the need to change your username, use the credentials provided in that communication.

If you used Union Bank & Trust's Online Banking, you can use your existing login credentials.

Enter your username and the temporary password we provided. You will then be prompted to enter a one-time code delivered to your email or mobile device. After this, you’ll want to update your password.

Download the Atlantic Union Bank app beginning May 20

Notify direct deposit and automatic draft originators of your new routing number

After May 20, you will need to notify each originator (e.g., your payroll department for direct deposits) of your new Atlantic Union Bank routing number (051403164) and account number. We will also send an automated notice of change to your ACH originators on your behalf.

Set up eBills

eBills will not transfer, so you will need to set up eBills along with any associated payment preferences.

Set up new Telephone Banking

Beginning, Monday, May 20, at 8 a.m., please call 800-990-4828 and follow the prompts. The first time you access Atlantic Union Bank Telephone Banking, the system will prompt you to enter your social security number, and you will be asked to set up a personal identification number (PIN) for future access to your account. 

Set up text and email alerts

Text and email alerts will not transfer, so you will need to set up your text and email alerts.

Connect to QuickBooks™ and/or Quicken®

If you use these services, you can re-establish your connection following the instructions available online.

May 16


2 p.m.
While Access National and Middleburg debit cards are being transitioned, some customers may experience temporary limits to large purchases until Monday, May 20 at 8 a.m. Please plan accordingly.
 
5 p.m.
Access National and Middleburg branches will close.
 
Access National and Middleburg Customer Support will close.
 
AccessConnect® Online Banking will go into view-only mode.
 
Access National Bill Pay will no longer be available.

May 16


AccessConnect® Online Banking and Telephone Banking will not be available

May 19


8 a.m.
Atlantic Union Bank Online Banking will be available.
 
Atlantic Union Bank Personal Mobile App will be available.
 
Customers can access Atlantic Union Bank Telephone Banking and create new PINs.
 
Atlantic Union Bank Customer Care Center will be available to assist all customers.

Apr 28


Critical Client Verification Period begins. Please be sure to log in and verify your information.
 
ACH & Wire customers should download and activate the Atlantic Union Bank Business Authenticator mobile app.

May 15


Critical Client Verification Period ends at 5 p.m. (ET).

May 16

 
AccessConnect® Online Banking will be available until 5 p.m. (ET).

May 19


Atlantic Union Bank Business eBanking and Business Mobile App will be available at 8 a.m. (ET).

Atlantic Union Bank Customer Care and Treasury Services Support will be available at 8 a.m. (ET).