Personal Banking Transition Checklist
Steps to help you prepare for the changes ahead.
What you need to know to make a seamless transition.
We’ll do most of the work, but there are a few things you’ll need to take care of.
On May 27th
Log in to Personal Online Banking at AtlanticUnionBank.com
Download the Atlantic Union Bank app
Monitor your direct deposit & automatic drafts
You will need to notify each originator (e.g., your payroll department for direct deposits) of your new Atlantic Union Bank routing number and account number. The new routing number will be 051403164, and we will send an automated notice of change to your ACH originators on your behalf.
Set up eBills
eBills will not transfer, so you will need to set up eBills along with any associated payment preferences.
Set up text & email alerts
Text and email alerts will not transfer, so you will need to set up your text and email alerts.
Set up Person to Person (P2P) Payments with Zelle through Online Banking
We partner with Zelle® to provide P2P payments to a bank account, email address or mobile phone number. Visit the “Transfer Money” tab in Online Banking to begin making payments.
Activate and start using your Atlantic Union Bank debit card starting May 27th
WHAT TO EXPECT & WHEN TO EXPECT IT
Some important dates & business hours you should know.
5 p.m.
- Bill Pay will go into “view-only” mode, meaning that you will be unable to update payees or edit payments until May 27
Last day ACH/Wires can be scheduled
5 p.m.- Online Banking goes into “view-only” mode, meaning some functionality limitations will occur, such as being unable to initiate transfers or update your alerts and preferences until May 27
- American National Bank Customer Support will close
- American National branches will close
- Temporary inability to perform balance inquiries at ATMs
- Temporary inability to transfer money between accounts at an ATM
- Online & Telephone Banking will not be available
- AMNB.com Business Online Banking will be removed
*IMPORTANT NOTE: All previously scheduled payments will be made as you instructed.
Online & Telephone Banking will not be available
7 am
- Atlantic Union Bank Customer Care Center will be available to assist all customers from 7am to 8pm
- Customers can access Atlantic Union Telephone Banking using the phone number on file and other identifying information
- Access to Atlantic Union’s Online Banking, Mobile App and ATMs is available
- Access to AtlanticUnionBank.com using “Business Online Banking” will be available
Given the Memorial Day holiday, branch locations will be closed on May 27
*IMPORTANT NOTE: All payments scheduled on the former American National platform, including those dated through May 31, will not be viewable until this date. However, they will be processed as you instructed.
- If you have not already, activate your Atlantic Union Bank debit card and begin using it
- Branch locations will open as Atlantic Union Bank
Our priority is to make this transition as seamless as possible.
Have questions? View the transition FAQs.
Our award-winning team is ready to help you.
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