Account FAQs

There will be no changes to your account terms. Customers may expect to receive their loan statement around the same time.

In a few cases, there will be account number changes. If so, we will send the information you need about this account number modification.

No, we do not send year-end loan summary statements.

Please mail payments to:

Atlantic Union Bank
Attn: Payment Processing
P.O. Box 71120
Charlotte, NC 28272-1120

For Online Bill Pay, please remember to update any auto-payments that are mailed to the bank to reflect this address.

We will send you specific information about your login credentials as we get closer to welcoming you to Atlantic Union Bank.

Yes. Your last 90 days will be available.

If you are enrolled in paperless statements, you will be able to view the last 12 months of your statements online with the exception of your May statement. Your May statement will be mailed to you. To enroll in paperless statements, select “Online Statements” within Atlantic Union Bank Online Banking. Statements may take a couple months to populate.

Yes, payees will be transferred over and available to pay.

Yes. All scheduled bill payments will be transferred.

Please update incoming wire instructions with the transit routing number for Atlantic Union Bank - 051403164. We will continue to accept wires using the AMNB transit routing number.

Incoming Foreign Wire Instructions

For incoming foreign wires, there is no immediate need to change your incoming foreign wire instructions, as your current incoming wire instructions will still work. However, we recommend updating your incoming foreign wire instructions as soon as you can. Please follow this link for Atlantic Union Bank's wire instructions.

You will need to reconnect. No history will be lost. Instructions will be provided on our website and within Quicken® or QuickBooks™.

We are proud to offer Direct Connect and Web Connect for Atlantic Union customers. Web Connect allows you to download your transactions directly from your bank’s website and import them into Quicken®/Quickbooks™.

As part of the new online banking platform, you will have access to a complete array of Positive Pay capabilities, including Payee Match Positive Pay, Reverse Positive Pay, ACH Positive Pay and Teller Positive Pay.

Yes, you’ll need to download the Atlantic Union Bank Business Online Banking mobile app beginning May 27. You’ll also need to download the authenticator app, Symantec VIP, if you use a soft token today. If you use a hard token, we’ll send you a new one

Not at this time. We may work with you to update your Remote Deposit Capture service later this year.

Yes, you will need to download the new Atlantic Union Bank Business Banking mobile app from your app store.

Your Treasury Services including Positive Pay, ACH and Wires will move to Atlantic Union Bank’s Business Online Banking portal. This portal provides a broad suite of products and services to help you manage your day-to-day operational cash flow needs.

No, there will be no impacts to your merchant service provider.

Your Sweep Account will not change at this time.