Will there be changes to my account?
There may be some changes to the terms and conditions of your account. Your account was carefully reviewed and matched to the new account it most closely resembled.
How will my transactions be posted?
ACH, ATM and debit card transactions will be posted in order of the date and time on which they occurred, if known, and before any checks written by you. Certain other non-check transactions such as fees will be posted in order of dollar amount, from highest to lowest. Checks will be paid in order of check number. Please see the Important Account Information book that was mailed to you for more details.
Will my account numbers change?
In a few cases, there will be account number changes. If you are impacted, you will receive a separate correspondence with your old and new account numbers. However, the bank routing number will change for all customer accounts, and we highly recommend you contact any direct deposit originator (e.g., your payroll department) and any merchant or service providers (for other automatic transactions) after Monday, May 20 in order to switch your direct deposit, auto debit and eBill pay accounts to reflect the new number.
Will I need to replace my checks, and if so, will I be charged?
Unless you are notified otherwise, you may continue to use your current checks as you do today. If you are receiving a new account number, we will provide an initial order of checks at no cost. At your next reorder of checks, please use Atlantic Union Bank’s routing number, 051403164.
What do I need to do to ensure that my direct deposit and automatic drafts continue?
You will need to notify each originator (e.g., your payroll department for direct deposits) of your new Atlantic Union Bank routing number (051403164) and account number after May 17. We will also send an automated notice of change to your ACH originators on your behalf.
Will I get a final statement?
The bank will maintain your statement history. Customers with checking, savings and/or money market accounts will receive a special statement by mail reflecting their transactions and posted interest through May 16. If you were previously enrolled in paperless statements, this will continue after May 20.