Account FAQs

What are the hours of operation for Commercial/Treasury Support?
Monday, May 20 through Friday, June 7 Atlantic Union Bank Treasury Support can be reached Monday through Friday, 8 am. to 8 p.m. at 877-920-6888.

How do I set up my new Automated Telephone Banking?
Beginning Monday, May 20, at 8 a.m., please call 800-990-4828 and follow the prompts. The first time you access Atlantic Union Bank Telephone Banking, the system will prompt you to enter your tax identification number or social security number. You will be asked to set up a personal identification number (PIN) for future access to your account.

What other ways can I reach the bank for support?
We offer many ways to receive assistance besides calling us, including web self-service, or emailing us at Customer.Advocate@AtlanticUnionBank.com.

Will there be changes to my account? 
There may be some changes to the terms and conditions of your account. Your account was carefully reviewed and matched to the new account it most closely resembled. 

How will my transactions be posted?
ACH, ATM and debit card transactions will be posted in order of the date and time on which they occurred, if known, and before any checks written by you. Certain other non-check transactions such as fees will be posted in order of dollar amount, from highest to lowest. Checks will be paid in order of check number. Please see the Important Account Information book that was mailed to you for more details.

Will my account numbers change?
In a few cases, there will be account number changes. If you are impacted, you will receive a separate correspondence with your old and new account numbers. However, the bank routing number will change for all customer accounts, and we highly recommend you contact any direct deposit originator (e.g., your payroll department) and any merchant or service providers (for other automatic transactions) after Monday, May 20 in order to switch your direct deposit, auto debit and eBill pay accounts to reflect the new number.

Will I need to replace my checks, and if so, will I be charged?
Unless you are notified otherwise, you may continue to use your current checks as you do today. If you are receiving a new account number, we will provide an initial order of checks at no cost. At your next reorder of checks, please use Atlantic Union Bank’s routing number, 051403164.

What do I need to do to ensure that my direct deposit and automatic drafts continue? 
You will need to notify each originator (e.g., your payroll department for direct deposits) of your new Atlantic Union Bank routing number (051403164) and account number after May 17. We will also send an automated notice of change to your ACH originators on your behalf. 

Will I get a final statement?
The bank will maintain your statement history. Customers with checking, savings and/or money market accounts will receive a special statement by mail reflecting their transactions and posted interest through May 16. If you were previously enrolled in paperless statements, this will continue after May 20.
 

Will there be any changes to my current loan or line of credit?
There will be no changes to your account terms. Customers may expect to receive their loan statement around the same time.

Will my loan or line of credit account number change?
In a few cases, there will be account number changes. If impacted, you will receive a separate correspondence with your old and new account numbers.

Where do I mail payments?
Please mail payments to:  
Atlantic Union Bank  
Attn: Payment Processing 
P.O. Box 71120 
Charlotte, NC 28272-1120

For Online Bill Pay, please remember to update any automatic payments that are mailed to the bank to reflect this address.
 

Will I still be able to use my current credit card?
Yes, you can continue to use your current credit card until you receive and activate your new Atlantic Union Bank credit card later this year.

Can I continue to use my current debit card?
Yes, your current debit card will continue to work. We’ll send you a new Atlantic Union Bank debit card later this year.

Can I continue to use CardValet?
Unfortunately, you will not be able to use CardValet after 2 p.m. on Friday, May 17. Please call our Customer Care Center at 800-990-4828 if you wish to turn off your debit card.

Will the daily purchase and withdrawal limits change?
Please refer to the Important Account Information book that was mailed to you.

What happens to my FDIC coverage? 
Atlantic Union Bank is a federally insured institution, meaning your deposits are insured up to certain limits determined by FDIC. Currently, the standard deposit insurance amount is $250,000 per depositor, per insured bank.  Any deposits you have at Middleburg or Access National Bank will be combined with any deposits you have at Atlantic Union Bank and will continue to be insured through FDIC coverage. This combined balance will determine coverage limits for FDIC insurance.  

Certificates of Deposit (CDs) opened at Access National Bank or Middleburg will be separately insured until the earliest maturity date and will be renewed to a product offered at Atlantic Union Bank.

Where can I get more information about FDIC insurance coverage?
The FDIC has a tool called EDIE (Electronic Deposit Insurance Estimator) that can assist you with calculating your FDIC coverage limits. Before you begin, identify all the deposit accounts that you have at Middleburg Bank, Access National Bank and Union Bank & Trust (soon to be Atlantic Union Bank). Then, follow the steps on EDIE to calculate your coverage. For additional information regarding FDIC insurance coverage, we encourage you to explore the FDIC website or call 877-ASK-FDIC (877-275-3342).